Refund policy

Returns/Exchanges

All purchases are non-refundable and non-transferable. To be eligible for a refund, your item must be defective or damaged. If you feel you have received a faulty or defective product, please email us at merch@churchofthehighlands.com. A refund request must be made within 30 days of the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer you a refund. 

In the email please include your name, order number, date of purchase, a picture and description of the damaged item.

Refunds (If applicable)

Once we receive your email, we will process your request and notify you of your refund approval status within 10 business days. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment. You should see the funds returned to your account within 7-10 business days. 

Late or Missing Refunds (If applicable)

If you haven't received your refund within 10 business days, please contact us at merch@churchofthehighlands.com.